q & a
You asked, we answered
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When full, go to the Schedule Pickup page under Service, select your order and click Request Pickup. Then you can just sit back and congratulate yourself on a now clean abode while a local handel: approved driver comes by, within 72 hours, to collect.
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Your FLEXiSKiP will be neatly packed into a recyclable satchel with T&C's, instructions and your QR code. All weekend orders will be dispatched on the following Monday. They will arrive from your local Aramex courier, so if you're unable to sign they will have authority to leave at your door. Deliveries will take 2-3 business days from ordering.
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A collection must be booked within 30 days from the date the skip was delivered. After this a fee will apply and the skip will no longer be eligible for collection by the City, residents will need to organise the collection directly with FLEXiSKiP or find an alternative method to dispose of their bulky items at their own expense.
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FLEXiSKiP is a practical and tough disposable skip bag, Perfect for removing household and garden waste. FLEXiSKiPs are an affordable and convenient solution to a steel skip bin.
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Once your skip is full, navigate to the “Schedule Pickup” section located under the “Service” tab. From there, choose your order and click on the “Request Pickup” option. Afterwards, you can relax and commend yourself for having a tidy home, knowing that an authorised local driver will come by within a planned 5 business days to collect your items.
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Don’t worry. We’ve partnered up with Amarex for your delivery, so you can track your order throughout the delivery process to ensure you are there. Alternatively, you can just leave a ‘Delivery note’ on the purchase screen on our site, stating to leave the package at your front door.
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Our FLEXiSKiP’s are built tough, but we don’t want you filling them so they are bursting at the seams. If the two long straps can touch each other then you’re good to go. However, please also be mindful of the 1 tonne limit;
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Heavy waste refers to materials and items like soil, bricks, large pieces of furniture, tiles etc., whereas light waste refers to your general household and commercial items like boxes, garden clippings, small furniture and appliances.
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Our FLEXiSKiPs are built tough, but we don’t want you filling them so they are bursting at the seams. If the two long straps can touch each other, then you’re good to go. However, please also be mindful of the 165 KG limit.
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Your FLEXiSKiP must be placed within four (4) metres of the street kerb or driveway and must be within your property boundary. Remember to also make sure there are no obstructions like powerlines, trees, driveways and cars. Our truck requires nine (9) metres of height to safely collect your FLEXiSKiP. Remember to get all your rubbish in the skip, not all around it. Once you have started filling your FLEXiSKiP, do not move it as the structure of the bag could be compromised. Additionally, do not overfill the bag or attempt to move your FLEXiSKiP once it is full, as this could lead to personal injury. Do not place the bin bag on Council or public property e.g. kerb, berm or roadside, as this is against Council regulations.
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Your FLEXiSKiP will be neatly packed into a recyclable satchel with terms and conditions, instructions and your QR code. All weekend orders will be dispatched on the following Monday. They will arrive via your local Aramex courier, who will have authority to leave the package at your door if you’re unable to sign for it. Deliveries can take 7-10 business days from ordering.
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A collection must be booked within 21 days from the date the skip was delivered. After this, a fee will apply and the skip will no longer be eligible for collection by the City. Residents will need to organise the collection directly with FLEXiSKiP or find an alternative method to dispose of their bulky items at their own expense.