q & a
You asked, we answered
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When full, go to the Schedule Pickup page under Service, select your order and click Request Pickup. Then you can just sit back and congratulate yourself on a now clean abode while a local handel: approved driver comes by, within 72 hours, to collect.
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Once your skip is full, navigate to the “Schedule Pickup” section located under the “Service” tab. From there, choose your order and click on the “Request Pickup” option. Afterwards, you can relax and commend yourself for having a tidy home, knowing that an authorised local driver will come by within a planned 7-10 business days to collect your items.
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A collection must be booked within 30 days from the date the skip was delivered. After this a fee will apply and the skip will no longer be eligible for collection by the City, residents will need to organise the collection directly with FLEXiSKiP or find an alternative method to dispose of their bulky items at their own expense.
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No problem, you don’t need to be home. Our own trusted delivery team will place your FLEXiSKiP bag in a safe and accessible location on your property. Our collection drivers are well trained with collecting the FLExiSKiP bags and do not need anyone home to complete the collection.
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FLEXiSKiP is a practical and tough disposable skip bag, Perfect for removing household and garden waste. FLEXiSKiPs are an affordable and convenient solution to a steel skip bin.
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Our FLEXiSKiP’s are built tough, but we don’t want you filling them so they are bursting at the seams. Do not fill above the water level of the skip. However, please also be mindful of the 1 tonne limit;
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Your FLEXiSKiP must be placed within four (4) metres of the street kerb so our trucks can access from the road. Remember to also make sure there are no obstructions like powerlines, trees, driveways and cars. Our truck requires nine (9) metres of height to safely collect your FLEXiSKiP. Remember to get all your rubbish in the skip, not all around it. Please ensure all guidelines are followed, as attempting to move your FLEXiSKiP may compromise the bag’s structure and could result in personal injury. This may also delay collection and result in a failed collection. Charges may apply.
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Heavy waste refers to materials and items like soil, bricks, large pieces of furniture, tiles etc., whereas light waste refers to your general household and commercial items like boxes, garden clippings, small furniture and appliances.
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Our FLEXiSKiPs are built tough, but we don’t want you filling them so they are bursting at the seams. If the two long straps can touch each other, then you’re good to go. However, please also be mindful of the 165 KG limit.
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Your FLEXiSKiP will be neatly packed into a recyclable satchel with T&C's, instructions and your QR code. All weekend orders will be dispatched on the following Monday. They will arrive from our local courier, so if you're unable to sign they will have authority to leave at your door. Deliveries will be completed within 5 business days from ordering.
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Your FLEXiSKiP will be neatly packed into a recyclable satchel with terms and conditions, instructions and your QR code. All weekend orders will be dispatched on the following Monday. They will arrive via your local Aramex courier, who will have authority to leave the package at your door if you’re unable to sign for it. Deliveries can take 7-10 business days from ordering.
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A collection must be booked within 21 days from the date the skip was delivered. After this, a fee will apply and the skip will no longer be eligible for collection by the City. Residents will need to organise the collection directly with FLEXiSKiP or find an alternative method to dispose of their bulky items at their own expense.
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Your FLEXiSKiP must be placed within four (4) metres of the street kerb so our trucks can access from the road. Remember to also make sure there are no obstructions like powerlines, trees, driveways and cars. Our truck requires nine (9) metres of height to safely collect your FLEXiSKiP. Remember to get all your rubbish in the skip, not all around it. Please ensure all guidelines are followed, as attempting to move your FLEXiSKiP may compromise the bag’s structure and could result in personal injury. This may also delay collection and result in a failed collection. Charges may apply.
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All FLEXiSKiP bags must be booked for collection within 30 days of arrival. Customers on the Gold Coast are entitled to one free collection per calendar year.